FAQ

Where are you located? Can I come to your shop?

We'd love to have you, but we currently don't have a retail location. We work out of a licensed commercial kitchen in Phoenix, Arizona. 

When will you open a retail location?

Currently, we don't have any plans to open a retail location. Back in June, we had our first child, so right now, we are enjoying time with her. 

So then, what is the deal with Pistol Whipped Pastry?

We will be changing how we operate a little bit. We will be taking on limited cake and special event orders. Occasionally we will have a pop-up where you can purchase our goods. Stay tuned to our instagram @pistolwhippedpastry or on www.facebook.com/pistolwhippedpastry for updates. 

Well, where can I get some Pistol Whipped Pastry goods?

Order online in our store: shop.pistolwhippedpastry.com. For a custom order, please drop an email to orders@pistolwhippedpastry.com. 

I am getting married and I want a cake. Can you do this?

Yes we can! We typically work in a rustic chic style, but please get in touch with us via email at orders@pistolwhippedpastry.com or via phone at 855-727-7233, ext. 4.

I am getting married and I don't want a cake, but I would love a pastry table. Can you do this?

Yes we can! Pastry tables are our one of our favorites! Please get in touch with us via email at orders@pistolwhippedpastry.com or via phone at 855-727-7233, ext. 4.

I am getting married and I want individually packaged cupcakes or s'mores packs or caramels to give as favors. Can you do this?

Yes we can! Please get in touch with us via email at orders@pistolwhippedpastry.com or via phone at 855-727-7233, ext. 4.

Do you do cake or pastry tastings for special events?

Yes we do. Please get in touch with us via email at orders@pistolwhippedpastry.com or via phone at 855-727-7233, ext. 4. We will send you out all the details and flavor options, once we learn the scope of your event. We charge a small fee for tastings, which will be credited back to you, once you place an order.

Can I get a custom cake or custom pastry for an event tomorrow? How about next week? 

You seem like a nice person, but seriously, amazing pastry and cake take time. Also, we book up quickly. We typically require at least a months notice for custom events. 

Where does Pistol Whipped Pastry ship? 

We ship anywhere in the USA. Currently we do not ship internationally at this time. 

What's your return policy?

We work hard to only ship the freshest pastry to you, which is why we don't bake your order till it hits our inbox. If you are unhappy with anything for any reason, please contact us immediately so that we can work with you to rectify the situation. 

How does shipping work?

We currently ship via USPS. We ship from Monday-Thursday, in order to make sure that your product arrives quickly, without a weekend stay in a USPS facility. 

Please note that some items (chocolate and marshmallow items) will only be available for overnight shipping during the hot summer months in Arizona. 

Why do some items say they are for local delivery only?

There are some items that we can't ship currently, due to spoilage. We do offer these items for delivery locally, however. What's better than some roses for your birthday? How about a delicious tart or fresh pie? Please select local delivery when checking out, in lieu of shipping. If you have any questions regarding our delivery area, please send an email to orders@pistolwhippedpastry.com.

We offer delivery in the Phoenix, Arizona area for a small fee.

Can I include a gift message?

Yes! We have beautiful cards and will handwrite a message for you. Please leave your message in the notes section of your order, or drop us an email at orders@pistolwhippedpastry.com.

Where are your baking classes held?

We currently hold our cooking classes at our commercial bakery kitchen. We will always send you an email with all the details of the class after you sign up. 

What is the refund policy for the cooking classes?

Payments for classes with Pistol Whipped Pastry are non-refundable. If you find yourself unable to attend, you may transfer your spot in the class to someone else. All payments are final. To transfer your class to someone else, please email us at orders@pistolwhippedpastry.com or give us a call 855-727-7233.

Can I book a private cooking class?

Yes. We would love to put together a private cooking class for you and your family, friends and/or co-workers. Please email orders@pistolwhippedpastry.com to coordinate a date and time, as well as what kind of class you are looking for. 

How do you produce your gluten free products?

While we don't work in a certified gluten free kitchen, we take every precaution to make sure that we do not cross-contaminate. We have separate ingredient bins for our gluten free products. Our kitchen and tools are cleaned and sanitized before we begin any gluten free items, and we make sure that when producing gluten free items, no other wheat items are prepared at the same time. 

 

Shipping Terms:

Pistol Whipped Pastry produces items that are perishable and fragile. Every order is baked at the time of order receipt, and then shipped the same day, Monday-Thursday, to ensure you are receiving the freshest products. 

Pistol Whipped Pastry is not responsible for packages during transit. Should your package be damaged in transit, please file a claim with the shipper to receive a refund, however, Pistol Whipped Pastry will not replace damaged, broken, or otherwise inedible items without reordering at full price. 

We typically ship via USPS Priority mail, as we have found it to be the most affordable, as well as the fastest, in getting our products to your doorstep within 2-3 days. 

Pistol Whipped Pastry does not guarantee shipping dates. We will always attempt to get your package to you in a timely manner, however, once a package leaves our facility, it is outside of our control to deliver the package to your doorstep. We can not control time in transit. Should you prefer another shipping method or a faster shipping method please let us know and we will work to accommodate your request. 

Please understand that ordering during the holidays may delay your package delivery, due to an increase in business for the shipping companies. Please account for this possible delay and order at least 2 weeks in advance.